Gas supply in your council home

Your gas supply will either be from Camden’s own gas network or from your chosen supplier.

If you're bringing your own cooker to your new home, you'll need to arrange for a Gas Safe registered engineer to install it after the gas has been reconnected.

We strongly recommend you do not buy a second-hand gas appliance.

What to do if you smell gas

If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance:

call us on 0808 175 8880
open doors and windows to ventilate your home
turn of your gas supply at the emergency control valve, normally found near the meter
put out all naked flames, do not smoke, strike a match or do anything else that could ignite the gas, including turning electrical switches on or off

If your gas is supplied by Camden

On some estates, heating and hot water are supplied to each flat from a communal boiler.

If your home is connected to a communal boiler, you'll pay a heating charge as well as your rent. This is a set amount, depending on the size of your home and the heating service provided.

You also pay a heating charge if a separate boiler in your flat uses gas from Camden’s own gas network.

If your gas is not supplied by Camden and you need a gas supply

If you're moving into an empty property, the officer signing you up will let you know which company supplies the gas. You should contact them to set up the account in your name. You can switch supplier at any time.

We recommend that you take meter readings at your new home as soon as you move in and give them to your supplier. Once you've set up your account with a supplier, you'll need to contact Camden Repairs to uncap the gas.

Gas safety

Installing gas appliances

By law, gas appliances must be fitted by a qualified person who is a member of the Gas Safe register and has the qualifications that allow them to carry out that specific type of gas work. Find a registered gas engineer.

Gas servicing

By law, we must carry out a gas safety inspection in your home every 12 months. At the same time, our gas contractor will service any gas appliances we have provided.

You must let us in to do this as part of your tenancy conditions.

A Gas Safe registered engineer will carry out the safety check and give you a copy of the gas safety certificate. If you don’t let us in to do the safety check, we will take legal action.

If the engineer finds any problem with gas appliances provided by us, they'll carry out all necessary repairs to ensure the appliance is safe. However, we will visually check that they've been installed correctly. If there are any issues, then this will be recorded on the Landlords Gas Safety Records (LGSR).

Gas servicing your own appliances

We are not responsible for servicing appliances which belong to you, such as your own gas cookers. This includes items gifted to you by the Council.

We recommend that you follow user instructions such as ventilation requirements. You should also have your appliances serviced regularly in line with the manufacturer's guidelines, and by a Gas Safe registered engineer with the qualifications that allow them to carry out that specific type of gas work. You must:

never try to do gas repairs yourself or alter or disconnect the heating system without our approval
not block any airbricks, louvred vents or appliance terminals