Housing KPIs help us track progress towards our goals and support us in achieving the ambitions set out in We Make Camden. Our goals are to:
- work to improve access to affordable housing
- increase availability of family-sized homes
- support more tenants to pay rent and sustain tenancies
- prevent more households from becoming homeless
- work with our partners to support more people off the streets
- maintain our service standards
Definitions for figure type
The following tables show a figure type for each KPI.
- Quarterly sum means the total of 3 months' figures added together
- Quarterly position means the figure for the last month in the quarter
- Quarterly average means figures for all 3 months have been added together and divided by 3
Housing Solutions KPIs
Housing Solutions KPIs: Q4, 2024 to 2025 compared to Q1, 2025 to 2026
| KPI |
January to March 2025 (Q4) |
April to June 2025 (Q1) |
Figure type |
| Number of homelessness approaches |
1098 |
1043 |
Quarterly sum |
| Number of homelessness approaches with domestic abuse as reason for loss of last settled home |
102 |
112 |
Quarterly sum |
| % homelessness prevention cases ending with accommodation secured |
39% |
46.11% |
Quarterly average |
| Number of rough sleepers observed on a single night |
131 |
126 |
Quarterly position |
| Number of rough sleepers moved off the street into accommodation or reconnected to home area |
95 |
71 |
Quarterly sum |
| % throughput of homelessness pathways |
104% |
100% |
Quarterly position |
Allocations, Lettings and Private Sector Housing KPIs
Allocations, Lettings and Private Sector Housing KPIs: Q4, 2024 to 2025 compared to Q1, 2025 to 2026
| KPI |
January to March 2025 (Q4) |
April to June 2025 (Q1) |
Figure type |
| Number of households in commercial hotels, including families and singles |
292 |
0 |
Quarterly position |
| % of Fire Risk Assessments completed in council-managed temporary accommodation |
90% |
94% |
Quarterly position |
| Number of overdue Fire Risk Actions in council-managed temporary accommodation |
34 |
12 |
Quarterly position |
| % gas safety compliance in council-managed and occupied temporary accommodation |
92% |
100% |
Quarterly position |
| % electrical compliance in council-managed and occupied temporary accommodation |
95% |
100% |
Quarterly position |
| Number of HMO properties licensed |
213 |
271 |
Quarterly sum |
| Number of households on the housing register |
8370 |
8397 |
Quarterly position |
| Number of social housing lets |
160 |
164 |
Quarterly sum |
| Number of overcrowded households rehoused |
66 |
63 |
Quarterly sum |
| % of mutual exchange applications processed within 42 days |
|
94% |
Quarterly position |
| Average time a void property is in lettings stage |
36 |
73 |
Quarterly position |
Housing Income and Leaseholders KPIs
Housing Income and Leaseholders KPIs: Q4, 2024 to 2025 data compared to Q1, 2025 to 2026
| KPI |
January to March 2025 (Q4) |
April to June 2025 (Q1) |
Figure type |
| Rent collected as a % of rent due for all council tenants |
99.3% |
99.3% |
Quarterly position |
| Number of rent accounts with arrears above £10,000 |
304 |
303 |
Quarterly position |
| Rent arrears as a % of rent roll |
N/A |
8.8% |
Quarterly position |
| Total service charge arrears (£) owed by leaseholders (day to day) |
£1,980,067.47 |
£10,584,767.64 |
Quarterly position |
| Total service charge arrears (£) owed by leaseholders (major works) |
|
£9,789,685.72 |
Quarterly position |
| Number of tenancy evictions due to rent arrears |
3 |
4 |
Quarterly sum |
Neighbourhoods KPIs
Neighbourhoods KPIs: Q4, 2024 to 2025 data compared to Q1, 2025 to 2026
| KPI |
January to March 2025 (Q4) |
April to June 2025 (Q1) |
Figure type |
| NM01 - number of antisocial behaviour cases opened per 1000 homes |
|
6.61 |
Quarterly average |
| NM01 - number of antisocial behaviour cases that involve hate incidents opened per 1000 homes |
|
0 |
Quarterly average |
| Number of new domestic abuse cases |
24 |
41 |
Quarterly sum |
| Number of high-risk (Cat A) Fire Risk Actions that are overdue |
0 |
0 |
Quarterly position |
| Number of tenancy visits completed |
0 |
46 |
Quarterly position |