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Refer yourself for money advice and support

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Refer yourself for money advice and support

If you’re struggling to afford the essentials, or if you’re in an emergency financial situation, register for our free Money Advice Service. We’ll help you access all the payments you’re eligible for – including our Cost of Living Fund. 

Click here to read this information in EasyRead.

Who can get support

You can get support if you: 

  • have lived in Camden for at least 6 weeks
  • are the main tenant or Council Tax payer 
  • are over 16 years old and living independently, or 18 years old and over 
  • are living in severe financial hardship
  • have not reached the maximum number of awards for the period  

What you’ll need to complete the form

  • details of benefits you receive
  • your most recent bank statements for all current and savings accounts
  • any available evidence of debt that’s relevant to your application
  • we ask for this information so we understand your financial situation and can help you get all the support you’re entitled to

Helpful information

If you need help completing application form, you can use the web chat feature to speak with a member of the team or call us on 020 7974 4444.

If the benefit calculator suggests you may be eligible for government benefits such as Universal Credit, to ensure it’s the best option for your circumstances and that you don’t miss out on other support, you should get advice before applying by calling Citizens Advice Universal Credit helpline on 0800 144 8444

Read our privacy notice

By submitting the form, you agree for us to: 

  • review your benefit calculator results 
  • use the information you give us as part of any application for support we offer 
  • share your information with our external advice partners if we set up a referral 

Read our privacy notice before you begin filling out the form.

What to expect 

The form will take about 25 minutes to complete. 

When you’ve submitted the self-referral form, we will contact you within 10 working days - but it may take longer at particularly busy times. If your situation is urgent, we will contact you sooner. 

The assessment of your application will be delayed if the required evidence is not submitted.

When we speak to you, we will give you advice and help you claim support you’re eligible for.

Refer yourself for money advice