Vulnerability policy

As a social landlord, we have an important responsibility to support tenants experiencing vulnerability and to help keep them safe and well. 

This policy explains how we work with you to remove barriers to our services and reduce any disadvantage you may face. 

The vulnerability policy also defines what we mean by vulnerability and explains our person-centred approach to support. 

Vulnerability policy (PDF)

Vulnerability policy: Easy Read (PDF) 

Telling us about your situation 

You can tell any member of our Housing and Property team who's supporting you if something is affecting you or if you need any changes to our service. This helps us support you in the best way possible.  

Changes we can make include: 

• communicating using your preferred method of contact  
• speaking to a nominated advocate on your behalf  
• translation or interpretation such as braille, British Sign Language (BSL) 
• meeting at an accessible venue 
• ringing your doorbell more than once to give you time to answer   

Extra help and support for tenants 

Find more information about extra help and support for tenants.